Returns & Refund Policy
Returns within 30 days
Your order will be accepted for a refund or exchange if returned in its original condition and packaging, within thirty (30) days of delivery. Returned items must be accompanied by the original receipt or a copy in the case of a partial return.
The customer is responsible for the cost of return postage.
Return Conditions
The item must be in its original condition, unused, and with all original labels and packaging.
Sale or special promotional items may not be eligible for return.
Return Process
To return, you can contact us at [email protected] and briefly state the reason. We will respond to you shortly with detailed instructions for the return.
Please note, items sent back to us without first requesting a return will not be accepted.
Sale Items
We do not offer returns/exchanges/refunds on any SALE PRODUCTS. This is a final clearance sale.
Refunds
If accepted, the refund will be processed within 30 days and the amount will be automatically credited to your credit card or original payment method.
If you have not received your refund yet, please check your bank account first and then contact your credit card company as it may take some time before you receive your refund.
Next, contact your bank as it may take some processing time before the refund is sent.
If you have followed all of the steps above and have not received your refund, please contact us at [email protected].
Damaged/Incorrect Order
We work hard to ensure the accuracy of your order and the integrity of your product. However, you may receive an incorrect, damaged or poorly printed item. However, if this is the case, we guarantee complete customer satisfaction by offering a free replacement or refund for defective items.
Please send us your purchase number and a clear photo to prove that the item is damaged, poorly printed or that you ordered the wrong item.
Email us at [email protected] if you would like a refund or reprint.
Canceling Orders
All orders can be cancelled until they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us within 24 hours of placing your order. Once the packaging and shipping process has begun, orders cannot be cancelled.
Contact us
If you have any questions or concerns regarding our Returns & Refund Policy, please feel free to contact our customer support team at: [email protected]